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Introduction to Standard Tasks

What are standard tasks?

  • Standard tasks are pre-specified tasks set up by the user in order to establish a standard specification and methodology for a task to ensure consistency and to speed up the allocation of tasks to objects.
  • Standard tasks are also used to set up default pick-list items for Helpdesk service requests.
  • Standard tasks are set up on a site by site basis and can be copied from one site to another.
  • Standard tasks are viewed on the standard tasks tab on the main site record.