Closing a works order by email

To close a Flow360 works order where you have received a notification of the order (either to your personal email address or to a team email address), follow these steps ...

1. Open the email containing a Flow360 works order notification
2. Click Reply in your email client
3. Type #close in the body of the email - no need to delete or add anything else
4. Click Send

• Flow360 will collect the email and check that you are allowed to close this order - if so, then the order will be closed and update notifications will be sent.
• If the order is linked to a helpdesk issue, then the standard procedure for closing the helpdesk issue as well will be followed (based on the relevant manager's preferences for auto-closing linked helpdesk issues
• If the action is successful, a reply will be sent confirming that the order has been closed successfully.
• If you are not allowed to close the relevant order, then a reply will be sent explaining that the order could not be closed for that reason.
• If the action fails for any other reason a reply will also be sent explaining why.