Assigning an issue by email

Assigning an issue

To assign an issue to an individual where you have received a notification of the issue (either to your personal email address or to a team email address), click the Reply button in your email client and in the body part of the email enter #assign pSmith@myschool.org for example.

• Flow360 will collect the email and check that a member of staff with the email address pSmith@myschool.org exists - if so, then the issue will be assigned to P Smith and notifications will be sent.
• If the action is successful, a reply will be sent confirming that the issue has been assigned successfully.
• If an employee with the email pSmith@myschool.org cannot be found, then a reply will be sent explaining that the issue could not be assigned for that reason.
• If the action fails for any other reason a reply will also be sent explaining why.