Facilities and Helpdesk

Facilities & Helpdesk

As an online system, Flow360 provides a single source for a vast range of information. The Helpdesk facility allows faults and requests to be quickly and easily logged and passed to the right person or team, helping to keep your organisation on the move.

Do away with difficult to manage multiple routes for logging issues and centralise all reports and requests in one fully interlinked solution.

Flow360 Helpdesk - Helpdesk provides the initial contact point for facilities and asset users to log issues and register service requests, providing a single consistent point of entry for all issues and requests   
Always Online - The Flow360 Helpdesk is available to users 24/7 to log issues and requests directly. Alternatively operators can log issues on behalf of others and then allocate these through the appropriate channel.
Full Visibility - Flow360 automatically logs events and actions to create and maintain a history, or audit trail. Messages are generated and 'sent' to users keeping everyone who needs to be kept up-to-date informed. Controlled access to site information and documents is available as required for all users including external contractors.
Multi Level Access - Different users can be allocated different permission levels to ensure each individual can only access the data they need. This can range from simply being able to log a helpdesk issue to full access for managers to allow them to monitor and audit all aspects of Helpdesk.
Automatic linking to resources and documents - issues and requests are automatically linked to the relevant resources and people and where relevant, key documents are attached and distributed.

Facilities & Helpdesk

Asset Management

Facilities & Helpdesk

People & Processes

Planned Maintenance

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