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Re-opening a closed Helpdesk issue

How to re-open a closed Helpdesk issue

Re-opening an issue (staff member)

If you need to re-open a closed issue (because the fault is actually NOT fixed even though it has been signed-off), click the Re-open button.

Confirm details

Confirm the reason for re-opening the issus and click the Confirm button.

Issue re-opened

The issue will be re-opened and relevant messages sent to the manager.

Event log shows re-open event

The event log for the issue will show a new event noting the re-opening of the issue.