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General troubleshooting tips

Firewalls and Proxies

Occasionally a firewall or proxy server may interfere with the normal running of Flow360. This is rare but if you having difficulty accessing Flow360 or unexplained issues with forms not loading correctly, please ensure that your firewall allows traffic from our domain and if necessary that your proxy server is bypassed for Flow360 traffic as this will resolve most issues.

Web browsers

It is a good idea to ensure you are using the latest version of whichever web browser you prefer, and that you keep installed plugins up to date as well.