Reply with #close
You can close many "open" or "in progress" Helpdesk issues or requests by email following these steps:
- Open the email containing a Flow360 Helpdesk issue notification
- Click Reply in your email client
- Type #close in the body of the email - no need to delete or add anything else
- Click Send
You will get an email response confirming that the close was actioned or, if not, why it could not actioned.
Notes and caveats:
- Email submissions must be enabled by the relevant manager (i.e. premises, grounds, IT etc)
- The status of the issue must be currently "open" or "in progress"
- The issue must not be on hold
- There must be no linked works orders
- There must be no linked documents that require a 'read' confirmation
- There must be no charge notifications pending