How to re-target or reassign an existing order from one provider to another or subcontract all or part of an order.
Start on the order record that you want to reassign or sub-contract. Note that if an order has multiple line items you can reassign or sub-contract any number of individual line items.
The process detailed here is for a reassignment but the process for sub-contracting is essentially the same, with the original main provider selecting line items from the order to sub-contract to another provider.
To start the process, click the new order button on the items tab list.
From the listing of line items, select the ones you wish to include on the new order by clicking the target button on the relevant row. Selected items will drop to the Current selection list at the bottom.
For orders with multiple line items...
When you have finished selecting the items for the new order, click the Confirm button, top right.
Now confirm whether you wish to send a new order immediately or send an enquiry to one or more potential service providers.
Click OK to proceed.
As when creating any order, now confirm the date parameters and select the target provider from your providers list. Click the Confirm button to continue.
On the Proposed new reassign order list, add a PO number if required and then click the target button or the top Confirm button. (the target button will be required if you have multiple providers draft orders listed).
Click the Yes button to send the new order.
On your Works orders list you will see the new order listed. Click the Goto button to open the order record.
The new order will already have been notified to the relevant provider and the original provider will also have received notification of the cancellation of the original order.
Go to any line item on the order to open the line item record.
On the line item record on a reassignment or subcontract order you can see the reassignment confirmation, along with a red arrow button to connect you to the original line item from the original order. Click this button to go to the original line item on the original order (which is now cancelled).