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Logging an Incident through Helpdesk

Start a new Helpdesk issue

To log a new incidnet from the Helpdesk...

  1. Start a new Helpdesk issue in the normal way.
  2. Select 'incident' as the issue type
  3. Add summary and additional details where required
  4. Click Confirm (or Confirm & Logout) to finish.

The new 'Incident' issue record

A new Helpdesk issue reocrd is created with the issue type set to 'incident'. Note that in this example the issue has already been auto-assigned to the Incidents team.