If the relevant image file is already linked and listed on the docs tab list, you can change the image currently displayed top right on the resource or object record, by simply clicking the 'set as key image' button on the relevant row on the docs tab list.
NOTE: This can only be done by people with edit access to the resource record!
For Helpdesk issues the process is the same: If the relevant image file is already linked and listed on the docs tab list, you can change the image currently displayed top right on the issue record, by simply clicking the 'set as key image' button on the relevant row on the docs tab list.
NOTE: This can only be done by people with edit access to the resource record!
If the relevant document is not already listed on the docs tab list but is in the main documents library, click the edit button to the left of the image box itself.
Click Yes to proceed.
You will be returned to the relevant recor for the resource / obkect / image and the selected image will be displayed as the key image on the record.