Managers

Introduction to the Manager's Role

Responsibilities

The manager's role within Flow360 includes these areas:

• setting up standard tasks for sites
• making decisions as to which maintenance tasks are initiated and when
• initiating works enquiries and direct orders
• setting priorities for maintenance tasks
• responding to service providers responses to enquiries
• confirming or canceling enquiries
• scheduling maintenance tasks
• setting up options for maintenance tasks
• managing training of employees

Relationships

The manager has relationships within Flow360 to:

Clients

• when a client assigns a manager as the manager for their site/s

Service providers (including sub-contractors)

• when service providers have rates stored in Flow360 that relates to work on sites
• where the manager is the assigned manager
• when service providers have remits based on the geographical region/s that they cover, the type of work they undertake, the cost range of work they undertake for a client on a site where the manager is the assigned manager

Helpdesk managers and operators

• running helpdesk services for sites where the manager is the assigned manager

Managers

• on sites where the manager is also an assigned manager

Occupiers and general users

• when the manager schedules work in an area that the occupier or general user uses
• when the manager has responsibilities for training of employees who are general users