You can change the summary and/or details for a helpdesk issue if you need to add or change the information entered prior to issuing a works order.
To do this, click the edit button to the right of the summary or details field.
Edit the text and click Confirm to save your changes.
NOTES:
In order to preserve the original details entered by the person who logged the issue, all changes to summary or details text are logged as events, noting the original and the changed text. View the events tab and click the GoTo button on the relevant change event to view the full details of the change.
The change of details event card details the changes made.