The start screen (General user)
Click the New Helpdesk button to start logging a new issue or service request.
The Helpdesk issue card
For a simple issue such as a broken window latch you only have to:
- Confirm the location (1)
- Say what the issue is (2)
- Click the Confirm* or the Confirm & Logout button (3)
- You can provide additional details and specify an urgency where appropriate but these are optional.
- If you click the Confirm button you will be shown the Helpdesk issue card. If you click the Confirm & Logout button, the issue will be registered and you will be logged out from Flow360.