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Adding a team remit based on simple worktype


If you want to target incoming helpdesk issues based on the selected worktype, you can add one or more worktypes as team remits on the team record helpdesk worktype remits tab.
Start by clicking the add remit button on the tab list.

NOTE: Make sure that the relevant manager preference for the "target helpdesk issue based on" setting is set to team remits (issue type/worktype/category).

Select type of remit to be added

Click the Worktype button

Select worktype

Simply select the relevant worktype from the list and click Confirm.

Remit added

The remit has been added to the list of remits for the team.

Delete a remit

To delete any remit, click the Delete remit button on the relevant row in the list.