If you want to target incoming helpdesk issues based on the selected worktype, you can add one or more worktypes as team remits on the team record helpdesk worktype remits tab.
Start by clicking the add remit button on the tab list.
NOTE: Make sure that the relevant manager preference for the "target helpdesk issue based on" setting is set to team remits (issue type/worktype/category).
Click the Worktype button
Simply select the relevant worktype from the list and click Confirm.
The remit has been added to the list of remits for the team.
To delete any remit, click the Delete remit button on the relevant row in the list.