Facilities & Helpdesk
Flow360 initiates and audits the actions which are required to get things done within the maintenance process.
Help Desk - Provides the initial point of contact for users to raise work requisition orders on-line or via help-desk staff. Flow360 communicates messages to in-house service staff or retained contractors via SMS messaging or any internet enabled device. To speed up the resolution of items raised, Flow360’s Help Desk has access to linked external document storage.
Supplier Relations - Flow360 liases directly with individual or selected groups of suppliers to facilitate e-tendering, manage price enquiries and issue works orders. Use the integrated National Schedule of Rates for quotation and cost-calculations and shortlist suppliers for works. Flow360 also recognises and supports sub-contract level relationships.
Inspections - Flow360 manages the diary of essential tasks and makes records available to the responsible person anywhere, anytime. In addition, where reactive maintenance works are issued, Flow360 has the ability to identify if routine task requirements could be conducted in parallel, reducing wastage of time and expense per item.
Resource booking - You need to know when resources are available and booked. Any resource can be made bookable, from a single data projector to a room or even an entire site and repeating bookings can easily be accommodated. Clashes are automatically identified and prevented. Multiple bookings options can be set up for each resource or area, each one covering dates and times when available and the booking rate that applies.
Resource usage statistics - Any bookable resource can have usage statistics generated in chart form for any date range.
These statistics can be both individual and collective allowing say the usage statistics for an individual room to be generated just as easily as the collective usage statistics for an entire site.
Asset Tracking - Flow360 enables individual items to be recorded as assets. These can then be tagged for tracking or recording of maintenance schedules. Flow360 works with partners who specialise in manual, bar-coded and radio-frequency identification tags for asset and equipment management.