Depending on the Primary Manager preferences there may be options when registering a new Helpdesk issue...
To confirm that an issue or request is chargeable, tcik the chargeable option in the green section of the new helpdesk issue form.
NOTE: the charge to field may not also be visible (visibility is controlled by primary manager preference)
To specify an account that an issue or request is to be charged to, select the account from the drop down menu in the to field.
NOTE: It is not required to indicate both that an issue is chargeable and to specify the charge account.
To clear any chargeable options again, clikc the clear button to the right of the charge account field